Customer Operations Manager

Location; Burton-upon-trent

We are working with Frog Environmental, a growing specialist environmental business delivering vertically integrated consulting and product solutions in silt pollution control and water treatment. The business operates within a fast-paced, customer-focused environment, with a strong emphasis on reliability, consistency and protecting customer trust.

The Customer Operations Manager will own the day-to-day customer experience and operational flow of the business, working core hours of 8am-4pm, Monday to Friday, with one day a week remote working. This is a management-level, delivery-focused role, ensuring that enquiries, orders, logistics, stock and operational hand-offs happen clearly, consistently and predictably.

This is a great opportunity for an experienced Operations, Customer Operations or Service Delivery Manager looking to join a growing business where they can make a genuine impact, with real scope to improve processes and take o...