Customer Operations Leader at Indigo (Toronto)

Lead exceptional customer experience initiatives with Indigo in a Customer Operations Leader role. Your focus will be on coaching staff, enhancing service quality, and improving omni-channel operations.

As a Customer Operations Leader, you will guide Customer Experience Representatives in delivering Indigo’s exceptional service. You will lead the execution of strategic priorities to achieve sales goals while fostering an engaging store culture. This role requires expertise in customer operations, merchandising, and effective team management.

Key Responsibilities

• Coach Customer Experience Representatives on service excellence
• Execute activities supporting sales goals and profitability
• Advocate for customer needs in decision-making
• Identify areas for improvement and resolve issues
• Lead inventory management and returns processes

Requirements

• 1-2 years in customer service or operat...