Customer Operations Leader: AI-Driven Network Excellence

Ericsson is looking for an experienced Customer Operations Manager (COM) to lead operational excellence for a strategic customer account in Singapore. The role involves ensuring a secure and high-performing network, driving customer satisfaction, and managing risk. The successful candidate will partner with Singtel executives and internal stakeholders, leveraging AI and automation.

Key responsibilities include leading operational incidents, delivering contractual commitments, and driving predictive operations. Ideal candidates should have 15+ years in relevant fields and experience managing Tier-1 telecom accounts.