Customer Operations Lead — Parts & Service (Bilingual)

Responsibilities

• Oversee a team of technical service representatives
• Establish customer service standards
• Develop a customer contact plan
• Monitor CRM usage and provide training
• Provide fault isolation and resolution

Requirements

• Bachelor's Degree or Equivalent
• Experience in customer service or operations
• Ability to handle complex customer issues
• Familiarity with customer relationship management systems
• Fluent in Spanish and English