Customer Operations Director

Job Description
100% on-site role in office in Elk Grove, CA; no remote capabilities
Position Summary:
The Customer Operations Director is responsible for leading, developing, and executing all Customer Operations and retention.
The Customer Operations Director establishes performance metrics for customer service representatives.
Establishes service levels and requirements for the department.
Develops and implements methods to record, assess, and analyze customer feedback.
Develops and implements training and quality assurance programs for new hires and experienced employees.
Position Responsibilities - Other duties may be assigned:
People Management:
• Lead, direct, mentor and manage several teams including but not limited to Account Executives, Technical Support and Collections, both in the USA and DataZone.
S/he is responsible for the overall direction and performance of the teams.
• Carry out supervisory ...