Customer Onboarding Manager - Malaysia

About the Role

We are looking for an experienced Onboarding Specialist to serve as the primary point of contact during the onboarding phase, bridging client needs with our platform and ensuring seamless implementation.

Responsibilities

• Serve as the primary point of contact during the onboarding phase, acting as the bridge between client needs and our platform to ensure a seamless implementation experience.
• Own and manage the end‑to‑end onboarding journey, ensuring all projects are delivered within agreed timeline and scope.
• Lead onboarding kick‑offs, setting clear expectations and aligning success metrics, timelines, and deliverables with clients.
• Guide clients in understanding how our products and features align with their goals, ensuring a strong foundation for long‑term success and providing best‑practice guidance.
• Coordinate closely with internal teams (engineering, product specialists) to ensure smooth...