Customer Management Operations | Senior Manager

Job description:
About the Role :
We are seeking a detail-oriented Sr. Customer Service Executive to join our UK property management team. Working from India, you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience.
Communication & Relationship Management :
Regular communication with tenants to understand and update on maintenance issues.
Liaise with landlords regarding property maintenance needs and approvals.
Build and maintain positive relationships with tenants, landlords, and contractors.
Provide clear updates to all parties throughout maintenance works.
Maintenance & Compliance Management:
Manage maintenance tickets through our digital platform.
Book Appointments for the inspections of the properties with UK Team member.
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