Customer Loyalty Specialist

We are seeking a customer‑oriented individual to join our company as a Customer Loyalty Specialist. As a valued member of our team you will be responsible for contacting new customers shortly after onboarding to introduce the company, confirm policy details and ensure a smooth start.

Responsibilities

• Conduct customer welcome calls and identify any early concerns or needs.
• Conduct outbound welcome calls to new customers.
• Educate clients about their insurance policies, introduce company services, features and support channels.
• Verify customer information and onboarding details.
• Identify customer needs and escalated complex issues to the appropriate team.
• Collect feedback to improve customer experience.

Qualifications

• Bachelor's degree in sales, marketing, or related field.
• Previous experience in customer service, call center or sales preferred.
• 3+ years' experience in a s...