Customer Loyalty Retention Manager Role

Elevate customer engagement as a Customer Loyalty Retention Manager, focusing on personalized journeys across email, SMS, and push notifications for maximum retention. This role encompasses lifecycle marketing and strategic campaign management.
You will drive customer loyalty initiatives, managing automations that enhance retention and revenue. This position requires a lifecycle marketing expert adept in platforms such as Klaviyo and Braze. You’ll guide a team, ensuring every communication is timely, effective, and personalized for optimal customer journeys.
Key Responsibilities:
• Lead and mentor a high-performing team
• Design automations that boost retention and loyalty
• Enhance personalization across various communication channels
• Leverage customer insights for effective segmentation
• Optimize customer journeys using marketing platforms
Requirements:
• 3+ years in email and database marketing
• Proven ability to manage automated customer journeys