Vacancy Description
Customer Liaison Officer
£13 - £14 ph
Totnes
The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations.
Duties of the role:
Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required
Communicate effectively with residents and signpost local services
Respond promptly to and resolve complaints in line with agreed standards
Liaise with contractors to minimise disruption and keep residents informed
Work with internal and external teams to address concerns and support safeguarding requirements
Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation
Requirements:
Experience delivering excellent customer service and acting on feedback
Strong communica...
£13 - £14 ph
Totnes
The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations.
Duties of the role:
Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required
Communicate effectively with residents and signpost local services
Respond promptly to and resolve complaints in line with agreed standards
Liaise with contractors to minimise disruption and keep residents informed
Work with internal and external teams to address concerns and support safeguarding requirements
Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation
Requirements:
Experience delivering excellent customer service and acting on feedback
Strong communica...
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