Customer Liaison Officer

Description

You will be ultimately responsibility for handling activities as outlined below:

• Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
  
• Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
  
• Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

• Effective CARE completion on all projects
  
• D+1 % contact close out support
  
• 80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

• Ensure a customer service culture is adopted throughout the teams.
  
• Carry out measura...