Customer Journey Lead

Job Introduction

Customer Journey Lead

Salary – £40,000 - £45,000 per annum, dependent on experience

Folkestone/London Hybrid

At Saga Insurance, customer experience isn’t just a function - it’s the heartbeat of everything we do. 

We're looking for a Customer Journey Lead who will play a pivotal role in shaping and delivering seamless end-to-end customer journeys across multiple touchpoints, functions and partner organisations. This is an opportunity to influence how our customers experience our brand, ensuring every interaction is meaningful, consistent and aligned to their needs.

Using customer insight, analytics and design thinking, you'll identify opportunities to enhance the customer journey, uncover pain points and drive improvements that make a measurable difference. You'll act as the voice of the customer throughout transformation programmes and business initiatives, partnering with stakeholders across th...