Vacancy Description
Customer Journey Expert
At ING, we are looking for a talented and driven Customer Journey Expert (CJE) to join our Growth and New Segments area of Daily Banking & Savings Tribe, which strongly supports the development and evolution of Cuenta START, our value proposition for younger sub-segments.
Role Summary
As a Customer Journey Expert you will own and evolve end‑to‑end customer journeys, ensuring the delivery of a best‑in‑class experience while driving business growth and strategic positioning in the youth segment. You will work in a cross‑functional agile squad, collaborating closely with Product Owners, Technology, Data, Legal, Compliance, Fraud, and Architecture teams, acting as a key bridge between business and technology.
Key Responsibilities
- Design, align and evolve customer journeys from ideation to production, ensuring full definition across business, legal, compliance and technical domains.
- Translate business needs...
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