Customer Journey Design and Culture Manager

Customer Journey Design and Culture Manager

Customer Journey Design and Culture Manager (UAE National) – 0000L8FL

HSBC International Wealth and Premier Banking (IWPB) is a global business combining Retail Banking and Wealth Management, supporting individuals, families, business owners, investors and entrepreneurs worldwide.

The working location for this position is HSBC Tower, Dubai, UAE.

In this role, you will:

• Focus on ensuring the continuous and consistent delivery of excellent Customer Service within the WPB business.
• Collaborate with stakeholders internally & externally to ensure the portfolio is reported accurately and to initiate improvements to customer experience.
  • Deliver process and customer journey improvements through end‑to‑end journey mapping.
  • Map as‑is and future state journeys.
• Develop an expert knowledge of customer base, market and competitor trends in...