Customer Information Development Manager

Closing date: 03/08/2026

Salary Range: £44389 – £45,000 per annum

The Customer Information Development Manager is responsible for driving improvements in rail customer information through industry collaboration, customer insight, proposition development and enhancement of national customer information systems. The role brings together stakeholders across train operators, Network Rail, government and industry bodies to identify priorities, deliver improvements and ensure customer needs are reflected in industry decision-making.

The role is responsible for managing and coordinating two key rail industry SME groups: the Customer Information Group (CIG) and the Redress and Support Group. CIG brings together customer information experts from TOCs, Network Rail and RDG to drive improvements through best-practice sharing and the delivery of quick-win initiatives. The Redress and Support Group focuses on improving customer contact, complaints handling, compensation ...