Customer Hub Officer

We are working closely with local authority in Newcastle-Under-Lyme to assist with the appointment of a Customer Hub Officer, on a 2-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.85- £16.23 per hour

Summary:

Newcastle-under-Lyme Borough Council is seeking a motivated and customer-focused Customer Hub Officer to support the delivery of the Council's One Front Door approach by providing a seamless, high-quality customer service across a broad range of council services. The postholder will manage customer enquiries through multiple channels, process Council Tax and Housing-related transactions, and ensure customers receive accurate advice and timely resolutions.

Responsibilities:

• Provide advice and guidance across a range of council services, with parti...