Customer Hub Assistant

We are looking for highly motivated individuals to join our Customer Hub within Neighbourhood Delivery Service.

This is an excellent opportunity for an individual who is committed to delivering excellent customer services in a demanding environment and enjoys a challenge.

You will be part of a successful service team that will deliver our One Front Door approach and principles to ensure that customers receive a consistent level of service, regardless of when and how they interact with us.

You will be expected to give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes, promoting digital channels, as well as providing exceptional advice and guidance to put customers first. As the first point of contact for the Council, your goal is to provide customers with the best advice, handling their enquiries and requests in a genuine, discrete and professional manner.

This will be done in the main as face...