Customer Helpdesk Expert

Role overview

We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to support the team to handle our customer queries and be a point of escalation, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer’s satisfaction. Our team also provides technical support to the customer, for which training will be provided. The expert provides technical support to the team. The expert will deputise for the Team Leader and will support with team reporting, quality monitoring, feedback and coaching. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks

• Manage the handling of Customer Queries escalations in a polite and professional manner
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