Customer Fulfilment Management L2-1

Main Responsibilities & Accountabilities:

Job Purpose

This is a fixed term position (until end of 2026) to support critical Customer Fulfilment/ Customer Engagement projects and initiatives during a period of organizational transition in Philippines. The role will focus on driving key strategic projects while maintaining operational excellence in customer fulfilment/ Customer Engagement processes.

Key Accountabilities

• OTIF Performance Improvement & Global Project Support
  • Lead and support OTIF improvement initiatives in Philippines market
  • Collaborate with Global Customer Fulfilment team on OTIF projects and implementation
  • Analyze OTIF performance data, identify root causes of delays, and implement corrective actions
  • Monitor and report OTIF metrics and improvement Progress to management
  • Drive cross‑functional alignment to achieve OTIF targets
• Integrated Or...