Customer Fulfillment Executive

JOB SUMMARY

Our client is looking for a Customer Fulfillment Executive who is responsible for setting up appointments with customers to complete their loan documentation and disburse funds. They will also handle all customer inquiries during the application journey to ensure a positive customer experience. If you enjoy talking to people and are interested in delivering an amazing customer experience, this is the ideal position for you.

JOB DESCRIPTION

1. Customer Inquiry Management

• Handle inquiries from potential customers regarding loan applications through various communication channels.
• Provide accurate information on loan products, application requirements, and process timelines.
• Guide customers throughout the entire journey, from initial inquiry to loan closing.

2. Appointment Coordination & Customer Experience

• Contact customers to schedule appointments and manage...