Customer-Focused Reservation Agent White Pass

Join White Pass as a Reservation Agent in Whitehorse & Carcross, where your enthusiasm for service and product knowledge will shine. Engage with customers, guiding them through reservations and inquiries effectively.
This role centers on entering ticket reservations into the system while also assisting with daily train and bus handling. Your ability to communicate important information clearly will be vital as you liaise with customers through phone calls, emails, and in-person discussions, always striving to provide exceptional customer service.
Key Responsibilities:
• Enter reservations into the ticketing system efficiently
• Answer customer queries through various communication channels
• Process transactions securely for both cash and credit
• Assist customers with train and bus schedules
• Maintain a positive and collaborative environment
Requirements:
• Experience in customer service settings
• Familiarity with computers and Microsoft Word
• Excel...