Customer Finance Assistant

3 months contract with a Local Authority

Job Title: Customer Finance Assistant

Job Purpose

The Customer Finance Officer is responsible for providing high-quality administrative and financial support to the Adult Social Care Customer Finance Team. The post holder will manage customer enquiries relating to care charges, invoices, homecare and residential services, ensuring that service users, families, providers, and internal colleagues receive timely and accurate information.

The role involves handling telephone and email enquiries, processing financial adjustments, maintaining accurate records and databases, supporting billing processes, and assisting service users in understanding Adult Social Care charging arrangements. The post holder will work as part of a busy finance team to ensure efficient and customer‑focused service delivery.

Key Responsibilities

Customer Service and Enquiries

• Manage and respond to in...