Vacancy Description
Position: Customer Expert
Work model: Onside
Location: Athens
Employment type: Full-time
What you will do
Communicate through phone. email and chat
Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem
Investigate customer issues, conduct research using internal resources, and effectively resolve concerns.
Maintain accurate customer records and data in our CRM system.
Contribute to a positive and collaborative team environment.
Qualifications:
Excellent language skills in Portuguese
Good knowledge of English language (B2+ level)
Great communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Work experience in customer support/ assistance will ...
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