Customer Experience Transformation Manager BCAA

Lead the charge in customer experience transformation at BCAA, a top employer in BC. Drive impactful initiatives with a focus on omnichannel service and data insights for enhanced customer journeys.

As the Customer Experience Transformation Manager, you'll spearhead efforts to redefine BCAA's customer interactions. Your expertise in service design and digital solutions will be essential in identifying pain points and implementing customer-centric initiatives. You will work collaboratively with various teams, driving innovation while ensuring operational efficiency and a strong business impact.

Key Responsibilities:
• Drive customer experience transformation initiatives across channels
• Utilize customer feedback and journey mapping for actionable insights
• Apply human-centered design practices for journey enhancement
• Collaborate with cross-functional teams to implement solutions
• Shape technologies that improve customer engage...