P

Customer Experience Specialist - Retention

Peoples Ford

Falkirk, Scotland, United Kingdom Full time July 07, 2026
Apply Now

Vacancy Description

Retention Customer Experience Specialist at Peoples Automotive Group - Falkirk

Role

We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as a Customer Retention Specialist based in Falkirk. We are a small but close-knit team and because of this you can make a real impact on our customer journey – you are not just a number with Peoples! We pride ourselves on putting the customer at the heart of everything we do and our Customer Retention Specialists play a vital role in handling all outbound telephone enquiries.

Responsibilities

Your role will be varied and will include:

  • Dealing with all outbound customer calls in a professional and friendly manner
  • Supporting in the upsell of additional products and services
  • Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
  • Assisting with any Direct ...
  • Ready to Apply?

    अभी आवेदन करें

    Submit your application for Customer Experience Specialist - Retention at Peoples Ford

    Apply for this Position