Customer Experience Specialist - Phones (Cataluña)

SVibe is redefining sexual wellness — built for the body, crafted for those ready to go Beyond the Basics. We're building products that help people explore intimacy with confidence, curiosity, and zero shame. As we grow, we're looking for a Customer Experience Specialist who can deliver an exceptional customer experience and become a trusted voice between our customers and our team.

What you’ll do

• Respond to customer inquiries via email, chat, and support platforms.
• Resolve customer issues quickly, accurately, and with empathy.
• Handle questions related to orders, shipping, returns, subscriptions, and product usage.
• Investigate and troubleshoot customer problems, escalating when necessary.
• Work closely with Operations, Product, and Marketing teams to improve the customer experience.
• Identify recurring issues and customer pain points.
• Help maintain and improve support documentation and knowledge bases.
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