Customer Experience Specialist

JOB SUMMARY:

The Customer Experience Specialist will be responsible for managing communication with dealers to gather insights and feedback.

RESPONSIBILITIES:

• Conduct daily calls to dealers to gather insights and specific feedback, documenting both positive and negative responses.
• Research dealer-related issues in Microsoft Dynamics and provide actionable feedback to all associated teams.
• Maintain attention to detail in documenting results for Operations to follow up on and ensure accuracy in reporting.
• Enter data into the CRM system and Excel; utilize Power BI and FMTP site for advanced reporting and data visualization.
• Collaborate with Customers and Account Management to generate internal and external reports, effectively communicating results to stakeholders.
• Demonstrate persistence in reaching out to dealers to maximize response rates and ensure transparency in findings.