Customer Experience Specialist

🚀 We're Hiring: Hotel Engine Executive (Flex Process)

Are you passionate about customer engagement and delivering exceptional service? We're looking for dynamic professionals with a hospitality background to join our growing team.

Key Responsibilities:

• Handle customer interactions related to retention, account recovery, collections, and upselling.
• Understand customer needs and provide effective solutions while ensuring a positive experience.
• Promote relevant products and services to maximize customer value.
• Maintain accurate records of customer interactions and follow established processes.
• Resolve customer concerns professionally and escalate complex cases when required.
• Consistently achieve quality, productivity, and performance targets.

Eligibility Criteria:

• Undergraduate or Graduate from any discipline.
• Minimum 6 months of BPO experience in Retention, Recovery, ...