Vacancy Description
Position: Customer Experience Specialist (Dutch)
Location: Valencia, Spain
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide customer support via phone, email, and chat for users of the fintech platform
- Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions
- Mediate disputes between customers and partner webshops to ensure positive customer outcomes
- Troubleshoot customer issues and contribute to process improvements and operational efficiency
- Support achievement of team KPIs including customer satisfaction, response times, and handling times
- Identify recurring customer feedback patterns and communicate insights to internal stakeholders
- Collaborate with colleagues to improve customer experience and optimise business processes
- Stay up to date with internal policies, fintech processes, and indus...
Ready to Apply?
अभी आवेदन करें
Submit your application for Customer Experience Specialist (Dutch) at Confidential
Apply for this Position