Customer Experience Specialist - Bilingual French/English

Elevate customer satisfaction as a Bilingual Customer Experience Specialist at Quince. Provide exceptional support via chat, email, phone, and social media while building lasting relationships.
This role emphasizes retention at Quince, focusing on delivering high-quality customer interactions. You will manage issues with empathy and create positive experiences, becoming a trusted product expert in the process. By sharing valuable insights, you’ll play a key role in enhancing the customer journey in a sustainable retail environment.
Key Responsibilities:
• Ensure clarity and care in all customer interactions
• Address customer issues and transform challenges into solutions
• Navigate tools while keeping a human touch in communication
• Provide insights to improve customer experience continuously
• Develop deep product knowledge for authentic guidance
Requirements:
• High School diploma or GED
• Bilingual in French and English
• At least 2 years of custom...