Customer Experience Project Manager - Burlington

Overview

Drive success at Boehringer Ingelheim Canada as a Customer Experience Operations Project Manager in Burlington, Ontario. This role will combine strategic project management and process optimization for the Human Pharma Business Unit.

In this flexible position, you will lead and deliver key projects that enhance customer experience while collaborating cross-functionally for efficient delivery. A proven background in project management methodologies like Agile or Lean, along with leadership skills, is essential to navigate complex initiatives. You will drive accountability, align project goals with business strategy, and facilitate stakeholder engagement.

Responsibilities

• Lead strategic projects from initiation through delivery
• Ensure cross-functional collaboration and stakeholder alignment
• Develop and maintain detailed project plans
• Monitor project progress and manage scope changes
• Capture l...