Customer Experience Program Manager Role

Join Coveo as a Senior Customer Experience Program Manager and drive scalable customer engagement. Transform post-sale interactions through innovative digital experiences and community involvement.

You will execute customer engagement initiatives tailored for our diverse global clientele. Collaborating with teams across the organization, you’ll manage programs that enhance customer self-service and peer interactions. Your role involves analyzing feedback to guide continuous improvement while ensuring project timelines and workflows are seamlessly maintained.

Key Responsibilities:
• Scale customer engagement programs through various digital touchpoints
• Support the Coveo Connect community with self-service initiatives
• Work cross-functionally for cohesive customer experiences
• Manage dependencies and operational readiness for programs
• Facilitate Voice of Customer feedback and reporting

Requirements:
• 5+ yea...