Vacancy Description
APM TerminalsServe as the primary point of contact for all operational and service-related matters for assigned SCM customers. Build and maintain strong, collaborative relationships with customer stakeholders. Provide timely updates and visibility on shipments, exceptions, and performance metrics. Manage customer escalations with a proactive and solution-oriented approach.
Position Summary:
The SCM Customer Experience Partner is responsible for delivering an exceptional end-to-end customer experience by proactively managing supply chain operations, ensuring seamless coordination between internal stakeholders, vendors, and customers. This role serves as the single point of contact for assigned accounts, focusing on performance management, process improvement, and continuous value creation for the customer.
Key Responsibilities:
1. Customer Relationship & Communication
2. Operational Execution
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