Customer Experience Operations Project Manager

Responsibilities

• The Position : Responsible for leading and delivering strategic, locally and globally driven business projects for the Human Pharma Business Unit (HPBU), from initiation through delivery and stabilization, using structured project management methodologies.
• This role ensures effective cross-functional collaboration, stakeholder engagement, and compliance alignment across all phases of the project lifecycle.
• Responsible for planning and executing projects that enable the Customer Experience Operations (CxO) organization, and the broader HPBU, to achieve its strategic and operational objectives.
• This role leads projects involving cross-pillar teams within CxO, as well as with cross functional partners, to deliver projects on time, within scope, and with sustained business impact, while managing risks, stakeholder expectations, and dependencies.
• The Project Manager applies structured project management me...