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Customer Experience Operations Manager

Boehringer Ingelheim

burlington, nl, Canada Full-time June 16, 2026
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Vacancy Description

Enhance customer experience at Boehringer Ingelheim Canada as a Customer Experience Operations Project Manager. Steward strategic projects, driving process optimization while collaborating cross-functionally in Burlington.
In this role, you will manage key projects that improve customer interactions for the Human Pharma Business Unit. With over five years in project management or consulting, your expertise in methodologies like Agile or Lean will help streamline processes. This position demands leadership and accountability, aligning project outcomes with business objectives.
Key Responsibilities:
• Lead projects from initiation to successful delivery
• Ensure collaboration across functions for goal alignment
• Develop and maintain detailed project plans
• Track project progress and manage scope fluctuations
• Capture lessons learned for continuous improvement
Requirements:
• University degree is mandatory
• Minimum of 5 years in project management roles

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