Customer Experience Manager, Senior

Customer Experience (CX) Manager LATAM Mexico City, Mexico LATAM (Mexico, Brazil, Chile priority)
About the Role
We are looking for a Customer Experience (CX) Manager for LATAM to lead and elevate the end-to-end customer journey across the region.
This role is responsible for embedding a customer-centric culture, driving continuous improvement, and ensuring that customer insights translate into impactful actions.
You will act as a key integrator across Commercial, Operations, Supply Chain, and Customer Service teams , ensuring a consistent and high-quality experience for customers across multiple markets.
What You'll Do
CX Strategy & Execution
Lead and implement the regional Customer Experience strategy aligned with global frameworks
Define governance models, performance tracking, and improvement roadmaps
Ensure consistent CX standards across LATAM markets
Customer Insights & Voice of Customer
Drive Voice of the Customer (VoC) programs acr...