Customer Experience Manager

Hiring Alert | Customer Experience Manager - Premium Luxury Retail brand (Offline Stores)

CTC: upto 24 LPA overall** | Experience: 6-9 Years

Location: Bangalore/Bengaluru, India

A leading premium luxury retail brand is looking for an experienced Customer Experience Manager to lead and elevate customer experience across its Pan-India retail network. This role requires extensive travel across India to partner with regional teams, conduct store visits, drive CX initiatives, and ensure consistent service excellence across all locations.

This leadership role is ideal for professionals with expertise in CX strategy, service excellence, customer journey design, and retail operations, who can build customer-first cultures and deliver exceptional in-store experiences.

Key Responsibilities

• Define and implement customer experience strategy, service standards, SOPs, and CX playbooks across stores

• Enhance end-t...