Customer Experience Lead

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Help keep KiwiRail on the right track by creating better journeys for our customers.

At KiwiRail, we're building stronger connections for a better New Zealand. For more than 150 years, we've connected communities, moved freight across the country, and supported businesses to grow through sustainable transport.

Our purpose is Stronger Connections, Better New Zealand . Every day, our people work together to deliver safe, reliable services that make a positive difference for our customers and communities. Health, safety, and wellbeing are at the heart of everything we do, and we believe great customer experiences are built through collaboration, curiosity, and continuous improvement.

As our Customer Experience (CX) Lead , you'll help shape how KiwiRail Freight delivers great experiences for our customers.

Working alongside the Head of Customer Experience, you'll lead customer exp...