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Customer Experience Lead - Full Time

Burlington

Hoffman Estates, IL, United States Full-time July 25, 2026
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Vacancy Description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a **Full-Time Customer Experience Lead** !

**Overview:**

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

**What You’ll Do**

+ Lead by example to deliver excellent customer service across the store
+ Support and coordinate daily front-end operations, including checkout flow and line management
+ Direct associates during your shift, adjusting priorities to meet business needs
+ Ensure fast,...

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