Customer Experience Lead for B2B Journeys & VoC

ABB is looking for a Customer Experience Manager based in Vaasa, Finland. In this role, you'll lead the customer experience strategy to ensure exceptional service delivery and customer retention through collaboration across various teams.

The ideal candidate will have over 5 years in B2B Customer Experience, a Bachelor's or Master's in a relevant field, and proficiency in tools like Salesforce and Power BI. This is a hybrid role with some travel involved.