Customer Experience Customer Success Specialist

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Customer Success Specialist (CSS) — Strategic Adoption Advisor

Role Overview

The Customer Success Specialist (CSS) is a critical, high-impact role serving as a strategic advisor and technical expert within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest-growing teams. The primary objective of the CSS is to engage with customers to accelerate their adoption of Cisco products and solutions, effectively transforming their business operations and driving measurable business outcomes. As a CSS, you are not a delivery resource; you are a hands‑on specialist for your aligned product or architecture focused on utilization. You possess the unique ability to combine deep technical knowledge with a solid gr...