Customer Experience Coordinator

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Customer Experience Coordinator.

Reports to: Director, Customer Experience & Omni Enablement (EMEA)

Works closely with: CX Field Enablement Manager, CRM, Retail Marketing, Analytics, IT, Operations and Store Teams

ROLE PROFILE

The Customer Experience Coordinator plays a key operational role in supporting Michael Kors’ clienteling, omni-selling and social clienteling programmes across EMEA. Reporting to the Director, Customer Experience & Omni Enablement, the role is responsible for the day-to-day execution, governance and performance tracking of clienteling activity across stores.

The role acts as a central point of coordination for clienteling tools, scripts, content, store communications and reporting...