Customer Experience Consultant (based in Selangor, Malaysia)

Maersk is a global leader in integrated logistics and has been a pioneer in the industry for over a century. We work to redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence across 130 countries.A customer experience consultant will be based in our Selangor, Malaysia office, working in an international, high‑pace environment focused on building valuable relationships with our customers.

Key Responsibilities

• Onboard customers and build strong, collaborative relationships with both new and established clients.
• Serve as the primary point of contact for customers, ensuring smooth execution of the end‑to‑end shipment lifecycle by working closely with customers and internal stakeholders.
• Understand external factors impacting customers' supply chains, align expectations upfront, and respond with appropriate solutions.
• Lead digital adoption discussions, cross‑sell and upsell logistics a...