Customer Experience Business Systems Analyst

Customer Experience Business Systems Analyst

Winnipeg, MB

• Competitive salary and comprehensive benefits package.
• Nine-day work cycle, typically resulting in every other Monday off to support a balanced approach to work, family life and community.

Position Overview

Under the general direction of the supervisor, you will lead business analysis and requirements modelling for a functional domain across integrated applications, primarily within the Customer Support Applications domain, including the Customer Information System (CIS). The role is responsible for leading end-to-end business analysis activities for CIS and related systems, including stakeholder requirements elicitation, functional documentation, configuration oversight, and coordination of system testing for moderately complex changes and upgrades. You will be a key contributor to the transition from the existing CIS to a new system, supporting requireme...