Customer Experience Associate with English (Day Shift)

Sofia, Bulgaria

Pay information not provided

Join the Future of Prediction Markets.

About the Role

We’re looking for an energetic Customer Experience Associate to be the friendly face and voice of OG.com. You’ll support users navigating our platform, help them trade with confidence, and play a key role in delivering exceptional experiences during rapid growth.

• Manages incoming contacts from existing or potential customers.
• Initiates outbound contacts to existing or potential customers.
• Identifies and assesses customers’ needs to achieve satisfaction.
• Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
• Follows communication procedures, gui...