Customer Experience Assistant Manager

JOB PURPOSE

This role exists to ensure customer satisfaction through proactive communication and collaboration by assessing the customer experience from ordering to delivery. This role is not only focusing on day-to-day operations but also on monitoring, analysing, and influencing internal and customer policies to elevate process efficiency and service quality.

This role covers UAE and is responsible for all channels: Modern Trade (MT), General Trade (GT), and Digital Commerce (DCOM).
Face-to-face meetings with customers are a key and essential aspect of this role, enabling direct engagement, relationship building, and collaborative problem-solving. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES