Vacancy Description
Job Description
:
Provide prompt and professional assistance to walk-in members, phone callers, and email inquiriesGuide members through Sacco products, services, and procedures clearly and effectivelyResolve member complaints or escalate complex issues to relevant departments while ensuring timely feedbackMaintain accurate and up-to-date member records in the systemSupport the onboarding process of new members by assisting with documentation, account opening, and orientationEnsure the Sacco front office and service areas reflect high standards of order and professionalismEducate members on the use of digital platforms and self-service optionsFollow up on pending member issues to ensure resolution and member satisfactionCollect and relay member feedback to the Customer Experience Supervisor to support service improvementsPrepare daily service repo...
Ready to Apply?
अभी आवेदन करें
Submit your application for Customer Experience Assistant at Maisha Bora Sacco Limited at Confidential
Apply for this Position