Customer Experience Analyst- Santiago de Chile

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

Job Summary

Responsible for analyzing and optimizing the management of the after‑sales area in terms of customer experience and customer satisfaction when attending the dealers of the network. Responsible for implementing and managing key tools for scheduling and monitoring services in workshops, in addition to generating indicators and improvement opportunities for the process in Chile. We are looking for a dynamic, proactive profile with the ability to act quickly for the benefit of the customer experience.

Responsabilities

• Effectively implement and manage the tools u...