Customer Experience Analyst

Universo is currently recruiting a Customer Experience Analyst for an insurance company..

Join a Global Customer Experience team and help shape customer experience across 30+ markets. In this role, you will transform customer insights into measurable improvements in satisfaction, journeys, and both digital and offline experiences within a fast‑moving international environment.

The team is responsible for driving CX strategy, defining global standards, building best‑in‑class NPS programs, and leading the evolution of Voice of the Customer (VoC), insights, and journey orchestration in the AI era.

Within the Global Customer Experience Team, we are looking for a talented, highly analytical, and curious professional to support and proactively lead the following activities:

• Take ownership of the da...