Customer Experience Agent - Italian (Barcelona)

Who we are

At Rover, we help pet parents connect with trusted sitters and walkers, empower them with tools and security, and foster a diverse, inclusive community.

We’re looking for

Customer Support Specialist based in Spain.

Main Responsibilities

• Meet and exceed individual and team performance expectations.
• Treat customers as part of our community, demonstrating a passion for exceptional service.
• Take initiative to identify process improvements and contribute to the team’s success.
• Collaborate with internal teams and stakeholders to address complex issues and improve overall customer experience and safety.
• Adhere to company policies, procedures, and guidelines while maintaining professionalism and integrity.
• Support ad-hoc projects and initiatives as needed.

Requirements

• Minimum 1 year of experience in customer support or call centers, handling inquiries, compla...